Complaints

ACH & Himilo need to hear what you think. We want to understand how our services can improve or if there is a problem. All feedback is useful, any complaint is important.

Anything you tell us will be confidential, listened to and handled with respect.

Sometimes things go well, sometimes our work can improve to support you better. It is important that we talk, listen, and understand what you need.

Complaints are: ‘‘an expression of dissatisfaction about the standard of service, actions or lack of action by the organisation or its staff affecting an individual customer or group of customers".

We always recommend speaking to your housing officer, support worker or their manager directly first so we can resolve any issue straight away.

ACH and Himilo Training will acknowledge your complaint in 10 days and resolve it in 21 working days.

ACH's Complaint Policy